Returns & Exchanges
At John Mark's, we want you to be completely satisfied with your home furnishings; if you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund. Please ensure all items are in their original packaging and unused condition to qualify for a return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original boxes with all protective padding to ensure safe transit back to our warehouse.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier drop-off location and keep your tracking number to monitor the status of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing