Frequently Asked Questions
Everything you need to know about bringing John Mark's quality into your home.
How long will it take for my furniture to arrive?
Standard shipping typically takes 7-14 business days. For handcrafted or oversized items, delivery may take up to 4 weeks depending on your location.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove service for an additional fee, which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
At John Mark's, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Affirm for flexible monthly financing options.
How do I care for my John Mark's textiles?
Most of our rugs and linens come with specific care labels. We generally recommend professional cleaning for rugs and cold-water delicate cycles for our organic cotton linens.